These general conditions of sale apply to trade relations between CATALUNYA MATATA, registered in the Register of Commerce and Companies under number 52807664900011 Nantes (FRA) and any natural or legal person wishing to buy in the shop through the website www.catalunyamatata.com
1. Purpose and scope :
These terms and conditions is to define the terms of sale between CATALUNYA MATATA and its Clients.
They specify the conditions under which the various stages of the sales, order placement and payment to the delivery of products and keep track of the order between the parties. CATALUNYA MATATA ensure deliveries on mainland France and Spain only. For other European countries or overseas territories, please contact us.
2. The command :
Customer can order through :
- By mail : Catalunya Matata, c / o Ollmedia Prod, 8 impasse des hortensias, 44360 Vigneux-de-Bretagne (FRA).
The Customer agrees to provide the following different information :
• full name, complete address, phone, email
• description of the products ordered
• quantities ordered
• delivery address (if different from billing)
• payment method
The order is formalized and constitutes an irrevocable commitment, except for the legal withdrawal period (paragraph 7)
• When "Click" on-site validation by the Customer
• Upon receipt of the confirmation email by CATALUNYA MATATA The legal conditions for the exercise of buying online are set out in Articles 488 and 1124 of the Civil Code. CATALUNYA MATATA reserves the right to refuse an order if current command unresolved dispute or said.
The Terms and Conditions are available on the site footer.
The fact that the client check the box "I have read the general terms and conditions and I accept" before validating an order automatically express by it, without limitation or qualification, acceptance of these Terms and Conditions sale.
All orders will be effective upon receipt of payment.
3. The price :
Our prices are given including VAT (ongoing at the time of the order), euros and excluding shipping. Prices may change at any time: changes in supplier pricing, VAT, promotions. Misprints from CATALUNYA MATATA be corrected within 48 hours and it will not be due.
4. Shipping :
Shipping costs are determined based on the rates in effect at the time of ordering by mail for small packages and average weight (Colissimo if possible), or by special carrier for the purposes of greater weight. The amount will be indicated at the time of order confirmation.
5. Payment :
The Customer will have the option to set :
- By check attached to the order,
- By credit card online (Visa, Mastercard). The data entered by the customer is encrypted and processed by Credit Agricole, one to fill the crack. The encryption is performed according to the protocol SSL-Secure Socket Layer, used for online purchases worldwide. CATALUNYA MATATA also joined the 3D SECURE module which is an interbank program to reduce the risk of fraud for payments made by credit card on the internet exclusively. This involves client authentication by a personal code and a personal question for first order via ecommerce shop CATALUNYA MATATA. This code is to be used for the following commands. In case of any delay in payment (refusal of credit card, check cashing ...) it is the customer pay the order by any appropriate means, otherwise the order will be canceled.
6. Delivery :
To enable the deliverer to make delivery in the best conditions, CATALUNYA MATATA report any information that the Client may give him and his phone number. CATALUNYA MATATA undertakes to treat with the utmost care orders and shipments, delivery times are indicative. In case of delay of more than eight days after the date of shipment, the Client shall inform CATALUNYA MATATA so that it has taken steps to find a solution. The Client agrees to check the status of the package and possibly make reservations on the delivery slip in the presence of the carrier or factor, in case of damage, exercise recourse against the carrier (the carrier letter with acknowledgment and copy CATALUNYA MATATA). All parcels will not be accepted subject to a refund.
7. Cases of force majeure :
Cases of force majeure could hinder the successful completion of an order and / or delivery and automatically suspend execution after a certain time:
• Strikes
• Natural Disasters
These cases are in addition to those usually retained by the French law.
8. The claim for non-compliance :
In case of non-conforming product or an error on the product sent, the customer can return to CATALUNYA MATATA which reserves the right to resume the exchange or refund provided that the error is in the initiative CATALUNYA MATATA. All complaints will be investigated in the goodwill and common sense, but should take place within eight days of delivery. In any event, will not be accepted returned items incomplete, damaged, opened or soiled by the customer, or those who will not be returned with their labels intact in their original packaging or defect size (textile ) expected a correlation table, located in the "SIZE" page should allow the customer to choose the right size, or color change, given the choice, within the limit of stocks available to the customer at the time of order.
9. The right of withdrawal :
Article L121-16 of the Consumer Code (FRA): The customer has a cooling off period of 7 working days from the date of receipt of the order. CATALUNYA MATATA refund the order within 30 days, the shipping and return goods to be borne by the Customer.
10. Warranty :
Article 1641 et seq of the Civil Code (FRA) warranty against hidden defects. We guarantee the good quality of our products without accountability can be sought beyond the simple replacement of the defective merchandise from the store. Any claims for breakage must necessarily be made with the carrier.
11. Data protection :
According to Article 34 of the law "Informatique et Liberté" of 6 January 1978 (FRA), the automatic processing of information, including the management of e-mail users on the site, has been the subject of a declaration to the CNIL.
12. The competent court :
In case of dispute concerning the interpretation or execution of this contract, the Tribunal de Commerce de Nantes (FRA) shall have sole jurisdiction, even if appeal or multiple defendants. All sales are subject to French law.